Please read the policy in its entirety. Contact me item via email before you return items. Put in the subject line “Return Request” and email me at info@lisesbusiness.com. Unfortunately, I do not refund or exchange orders for buyer’s remorse.

For T-Shirts, Hoodies, Ceramic Mugs, & Tote Bags: Acceptable returns will be for misprinted/damaged/defective items or need to exchange for a different size, of apparel. Any claims for misprinted/damaged/defective items and or exchange for a different size. The request must be submitted within 1 week of receiving the merchandise. For packages lost, all claims must be submitted in transit no later than 2 weeks after the estimated delivery date. Packages sent out from the US fulfillment centers are returned to our Charlotte facility. Its address: Charlise Rice Merch, 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. This is also on the enclosed packing slip.

For Books: Books are non-returnable/non-refundable/non-exchangeable if purchased direct from Charlise Rice Books.

For Custom Handmade Jewelry: If jump rings/hooks come apart within 2 weeks of receiving your purchase, I will fix them free of charge. You may exchange jewelry for equal value if not worn and not damaged by you within 3 days of receiving your purchase. Please contact me first and you will have to mail them back to me at your expense. The address is not the same as the fulfillment center. Jewelry is non-returnable/non-refundable.

Clearance items are non-returnable/non-refundable.

Reselling any of my books & merch without authorization or agreement can be copyright or trademark infringement.